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Data Services Auto documentation

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Hello experts!

I'm currently investigating the situation where in my production environment I'm not able to display the auto documentation but in my test environment everything is working fine; if I click the same DF in the production environment it just keeps loading forever but in the test environment it opens after less than 1 min.

 

I'm not sure if this is access related since according to our notes all the users should be able to see the auto documentation without problems (and I didn't worked on the installation of the SAP Business Objects Data services 4.0 SP3

 

Someone in my team found the next error in the logs and I'm not sure it's related:

06/06/2016 16:02:18 [ SEVERE ] Unable to find servers in CMS  and cluster with kind pjs and service null. All such servers could be down or disabled by the administrator. (FWM 01014)
06/06/2016 16:02:18 [ SEVERE ] Premature end of file.


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